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"I came for the pool"

"Manager personally greeted guests in the morning and inquired about their stay. Best amenity is airport shuttle and long term parking."

"Very nice staff"

"Bldg 6 is 1/4 mile from the front desk (I clocked it). No breakfast included. Construction workers outside my (boarded off) glass door at 6:30 AM, meaning I had to keep the blackout curtains closed. View of a dusty construction site. Waited 20 minutes to check in. Both desk personnel were taking reservations on the phone. Maybe have one on the phone and the other attending to the line of six guests waiting to check in?"

"Breakfast was great! Perfect start to the day! "

"Was delayed in travel ended up not staying. Called numerous times to cancel reservations and phone calls were never answered. And was still charged for not staying even though I had travel insurance "

"Nice historic hotel with a retro vibe. Great downtown location. Hearty breakfast at neighboring cafe included. Secure off-site parking (block away) with EV chargers available. "

"great valet parking, check in took a bit of time because there were several wedding parties checking in at the same time, love the hotel, great location, easy walking distance to or event wanted to eat in the Palm Lounge for breakfast but they were a bit overwhelmed so we went elsewhere"

"I have stayed here every year for Bloomsday and this year was horrible. I arrived at 4:10 to check in and was told they were behind on getting rooms ready due to being fully booked and would text or call me in about an hour for my room. I finally went back 4 hours later because I hadn’t received a call or text and they said my room just became available. I was very upset because I wanted to relax once I checked in which was supposed to be at 4pm not 8pm. They apologized and that was it. I don’t feel I shouldn’t have to pay for a room I couldn’t even use when I reserved it. Completely disappointed in the management for not seeming to care. I was so exhausted I wanted to cry."